If guillotine glass does not close fully, the most common causes are a jammed belt, dirt in the track and a drifted limit setting. Beyond cleaning the visible track, the fix is a service job; six-monthly maintenance largely prevents it.
Short answer
When a guillotine glass does not come all the way down or leaves a gap, three causes stand out in the field: a jammed belt, dirt built up in the track and a drifted limit setting. Users cannot adjust the setting themselves; call service. Maintenance every six months largely prevents all three.
Causes and what to do
| Cause | Symptom | What to do |
|---|---|---|
| Jammed belt | Glass catches at a point, motor strains or stops | Do not force it; call service. |
| Dirt in the track | Glass slows or stops midway, dusty build-up at the edges | Wipe the visible track with a soft cloth; if that does not help, call service. |
| Drifted limit setting | Glass stops at the same point every time | Adjustment is not a user job; call service. |
What you can do yourself
- Check that nothing — an object, a curtain or a screen part — is in the glass path.
- Remove dust, leaves and bird droppings from the tracks with a soft cloth; avoid hard tools.
- Do not keep forcing the glass; the belt or motor can be damaged.
Opening the system or tampering with the belt or limit setting can affect the warranty; call our service team. We explain how the motor works in how does a guillotine glass motor work?.
Prevention: maintenance every 6 months
Guillotine glass needs maintenance every six months: track and belt are checked and limits reviewed. All our products carry a 2-year warranty, extended for customers who keep up regular maintenance (is maintenance paid after the warranty?). For cleaning the glass itself see how to clean guillotine glass.
As an authorised Albert Genau manufacturing dealer, SkyArt Group installs and services guillotine glass systems in Istanbul with its own crew. Leave a service or survey request; if you are planning a new guillotine glass, we can help with size and model too.
