All SkyArt Group products carry a 2-year warranty. After it ends, maintenance and service are paid; customers who keep up regular maintenance get their warranty extended. Opening or dismantling the system yourself voids the warranty.
In short
- Warranty: all our products, including the bioclimatic pergola, zip screen, guillotine glass and conservatory, carry a 2-year warranty.
- After the warranty: maintenance and service are paid.
- Extension: customers who keep up regular maintenance get their warranty extended.
- What voids it: opening or dismantling the system yourself, or unauthorised work.
For bioclimatic pergolas, guillotine glass and conservatories SkyArt Group is an authorised Albert Genau manufacturing dealer; production, installation and service come from the same team.
Maintenance by product
| Product | Recommended care | Main things to watch |
|---|---|---|
| Bioclimatic pergola | Service every 6 months; more often near trees | Pistons and rails, gutter cleaning, unstable voltage (a regulator is recommended) |
| Zip screen | No special care; fabric is washed when needed | Branches, leaves or flowers entering the side channel; motor |
| Guillotine glass | Dust rails and seals regularly; check the electrics | Keep objects out of the glass path |
| Conservatory | Periodic checks; seals on glass-roof systems | Dehumidifier or air-conditioning type heating against condensation |
Why regular maintenance extends the warranty
Most faults in moving systems start small: a leaf in a channel, a dusty rail, a control board hit by unstable voltage. Regular maintenance catches them early. That is why we extend the warranty for customers who keep up their maintenance: a well-kept system fails less.
Staying covered
- If you notice a fault, do not force the system; stop using it and call service.
- Do not open covers or dismantle anything; user intervention voids the warranty.
- Keep bioclimatic louvres closed in rain, snow and wind.
- Have your wiring checked; use a voltage regulator with bioclimatic systems.
- Keep a record of service dates; the extension is based on regular maintenance.
Coverage details are stated in writing per product in the quote and warranty document. See the bioclimatic pergola maintenance checklist and zip screen lifespan and faults. To book maintenance or service, contact us.
