Albert Genau does not manufacture; the authorised dealer that builds and installs the system is responsible for the warranty. As an authorised manufacturing dealer, SkyArt Group gives 2 years on all systems; we explain extension, what voids it and service.
Short answer
A note first for anyone searching "Albert Genau warranty period": we are not an official Albert Genau body and cannot speak on its behalf. Albert Genau does not manufacture; it appoints regional dealers, and the authorised dealer that builds and installs the system is also the party responsible for the warranty. As an authorised Albert Genau manufacturing dealer, SkyArt Group gives a 2-year warranty on every system it builds and installs, and services them with its own team.
Warranty and service at SkyArt
| Topic | How it works |
|---|---|
| Warranty period | 2 years on all products; on the bioclimatic pergola, motor 2 years and mechanical parts 2 years |
| Warranty extension | Customers who have regular maintenance done get an extended warranty |
| Parts under extended warranty | Replaced under warranty unless it is a very large part |
| Storms and user error | Usually a paid part replacement; we help in good faith |
| After the warranty ends | Maintenance and service are chargeable |
What voids the warranty?
- Opening or dismantling the system yourself: if the mechanism of a guillotine system is opened it falls outside the warranty; call the service team.
- Skipping maintenance: guillotine glass and the bioclimatic pergola need maintenance every 6 months.
- Unstable power: voltage fluctuation damages electronic boards; we recommend a voltage regulator for bioclimatic pergolas.
For when to do what, see the maintenance calendar.
What to know about service and spare parts
- A guillotine glass motor fails very rarely; it is not repaired but replaced on site.
- Chain or belt replacement on guillotine glass is done by the service team and takes at least 1.5 days.
- A remote is paired once per product; if it fails, the service team pairs a new one.
- On gasketed glass roofs of a winter garden, gasket maintenance is done every 6 months near trees and once a year elsewhere.
What to ask about warranty when you get a quote
- Ask for the warranty period and scope to be written in the quote.
- Ask about maintenance terms and the condition for extending the warranty.
- Find out who provides service: is it the same company that builds and installs?
For what happens afterwards, read is maintenance chargeable after the warranty ends? For system choice and a written quote, request a free survey.
