The positive comments we hear most from our customers on site are that zip screens don't flap in the wind, cut most of the sun while letting air through, and look smart. Complaints are mostly about twigs or leaves catching in the channel, pairing remotes and silhouettes showing at night.
Short answer
When you look for zip screen reviews you meet two kinds of experience: with the product itself and with the company that installed it. Below we summarise the satisfaction points and complaints we hear most from our own customers on site, with the reasons behind them. We don't quote or name customers; we share a summary of experience.
The positive comments we hear most
| Comment | Why |
|---|---|
| "It doesn't flap in the wind" | Both fabric edges are zipped into the side rails; the screen withstands winds up to 120 km/h and cuts wind by about 70%. |
| "It cuts the sun without making it dark" | It blocks most of the sun and noticeably cools the space; the fabric lets air through for ventilation. |
| "You can't see in from outside during the day" | In daylight the inside is not visible from outside (see the table below for night-time). |
| "We stay dry when it rains" | The fabric does not let water in; rain runs down the surface to the ground. |
| "Smarter than shutters" | A flat, taut surface; profiles in RAL colours or wood grain on request. |
| "We use it as a fly screen" | When closed it acts as an insect barrier (does it work as a fly screen?). |
The most common complaints and their real causes
| Complaint | Cause | Fix |
|---|---|---|
| The screen got stuck | A branch, leaf or flower in front got into the channel | Trim in front of the screen; don't force it if stuck |
| A new remote doesn't work | Each remote must be paired; users can't do this alone | Service visit or remote phone support (pairing remotes) |
| You can see in at night | With lights on inside at night, silhouettes show from outside | If night privacy matters, plan the lighting accordingly |
| It doesn't warm the space in winter | Zip screens reduce wind and cold but don't insulate like glass | For a heated space, guillotine glass (can zip screens be used in winter?) |
| The fabric gathered dust | Natural build-up outdoors | The fabric is washable (cleaning guide) |
| The manual screen is hard to use | Non-motorised systems are more trouble-prone | We recommend motorised; the price gap is not significant (motorised or manual?) |
Durability and lifespan
A zip screen lasts 5–7 years on average depending on use, longer with cleaning and care. The fabric doesn't tear easily, and unless the motor fails we see few problems on site. All our products carry a 2-year warranty. Faults in detail: zip screen lifespan, complaints and faults.
What to look for when reading reviews
- Which model? Vertical zip screens and roof zip blinds (Sky Zip) are different products; check which one a review is about.
- Product or company? Complaints about installation, adjustment and service are often about the installer rather than the product. Ask whether they are a manufacturer or a reseller (zip screen manufacturers).
- Service and warranty: ask how remote pairing, adjustment and post-warranty care work.
- Photos and setting: reviews from places like yours (restaurant, balcony, pergola) are the most useful.
To see a zip screen in your own space and have it measured, request a free survey; we can also plan it together with a bioclimatic pergola for the pergola sides.
