The main cause of electronic faults in a bioclimatic pergola is unstable voltage, so a voltage regulator is recommended. After checking the remote, obstructions and cleanliness, call service rather than dismantling the system yourself.
How the system runs
The louvres of a bioclimatic pergola move by motor and belt. The piston model uses a mainboard and control card to tilt the louvres in place and, if wanted, run the rear retracting motor; the scissor model has no card, the rear motor pulls the roof front to back and the system is simpler. Control is by remote, with an optional phone app and optional rain, sun and wind sensors. See our Albert Genau models post; SkyArt Group is an Albert Genau authorised manufacturing dealer.
Common problems
| Symptom | Likely cause | What to do |
|---|---|---|
| Remote does not respond | Battery, lost pairing | Change the battery; service re-pairs if it persists |
| Louvres stop halfway | Leaves, dirt or an obstruction | Clean the gaps and channels; do not force it |
| Card or mainboard fault | Unstable voltage, surges | Call service; a voltage regulator is advised |
| Slow or noisy movement | Lack of maintenance | Have it serviced every 6 months |
Why a voltage regulator
Electronic cards can be damaged when mains voltage fluctuates. A regulator protects them. Its cost is small compared with the system; we give details at the survey.
What not to do
- Do not open the motor, card or belt yourself; the warranty may be void.
- Keep louvres closed in rain and wind.
- Motor and mechanics carry a 2-year warranty; afterwards maintenance is paid, and regular maintenance extends the warranty.
See the maintenance guide or request service.
