We answer the most common Albert Genau review questions as an authorised manufacturing dealer: guillotine glass draughts and safety, pergola remotes and seals, winter garden heating, lead times and warranty. Field experience, not brand claims.
In short
People searching for "Albert Genau reviews" usually want to know the same things: is it safe, does it let the cold in, how long does it last, what happens when it fails? Albert Genau does not manufacture itself; systems are made to size and installed by authorised manufacturing dealers. SkyArt Group is an authorised Albert Genau manufacturing dealer in Istanbul. The answers below are our field experience as the dealer, not the brand's statements.
Guillotine glass: most asked
| Question | Field answer |
|---|---|
| Does it let the cold in? | It does not let the cold in, but it still takes in a minimal amount of air. Moving parts always allow a little air, however good the seals. For winter, the insulated glass model is recommended. |
| Is it safe for children and pets? | Yes. Models that stack upwards (vertical travel) have a trapping sensor; on models that lower from above the glass moves under control, so trapping does not occur. |
| How many years do the cable and chain last? | They do not wear out quickly: at least 5 years, usually 6-7. |
| How long does installation take? | About 2-3 hours. |
| Can an insect screen be fitted? | Yes; the user cannot remove it, service does. |
| Most common complaint? | At cafés and restaurants, tables placed in front of the glass can catch the second pane while it lowers and the teeth can skip. Keep the travel area clear. |
More: guillotine glass, how to open guillotine glass.
Bioclimatic pergola: most asked
- Rain and wind sensors? They are not fitted, as something could get caught; this is not planned at the moment. Close the louvres by remote in rain and strong wind.
- How long does the remote last? Usually 1-1.5 years. A spare cannot be paired in advance, there is one remote per product; service pairs a new one if it fails.
- How is it installed? The posts are fixed to the floor with plugs and anchors; a concrete floor is required and it can also be tied to a wall. Installation takes about a day after production.
- How is it cleaned? With water, a hose and a brush; the gutters should be cleaned every 2-3 months of leaves and twigs.
- Phone app? The system can be connected to home-automation systems.
More: bioclimatic pergola.
Winter garden: most asked
- How long does it take? About 25-30 days for production and installation; delivered within a month.
- What size? At least 15 m²; the upper limit is up to the customer.
- How is it heated? We recommend a dehumidifying air conditioner. We do not recommend infrared heaters or stoves; they add humidity and increase condensation.
- Is a thermally broken profile a must? Single-glazed profiles can be made depending on budget; we recommend thermally broken profiles.
- Glass roof seals? Because of outdoor exposure, sun and temperature swings, they can fail within 2 years at the latest; maintenance every 6 months among trees, once a year otherwise.
More: winter garden, Albert Genau winter gardens.
What sets Albert Genau apart?
The clearest difference in the field is the accessories: long-lasting, non-degrading stainless accessories. All products have a 2-year warranty, extended for customers who keep up regular maintenance.
When reading a review
- Check whether the complaint is about the product or the installation; uneven floors, wrong measurements and wiring are installation results.
- A user who opens and dismantles the system loses the warranty; read those reviews separately.
- Look at how the dealer behaved after a fault.
To see the system in person, request a free site visit; after the visit we send a written quote the same or the next day.
